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All Policies

Promotions Policy

Acceptable Use Policy

Cookie Policy

Disclaimer

Refund Policy

Terms and Conditions

Shipping Policy

Privacy Policy

Terms of Service

By agreeing to InnoLifeCare terms of service you agree to all the policies listed here:

Promotions Policy

We have the sole right to stop any promotion at any time.

  • Promotions/Discounts are not valid towards taxes or shipping costs.
  • Cannot be sold, exchanged for cash, or transferred.
  • We reserve the right to reject any promotional code or otherwise limit the number of promotional codes used in a transaction.

These policies are in place to restrict promotion abuse and other fraudulent activity.

*Please note: Sharing of promotional codes on sales or discount engines may result in cancellation of discount/rewards*

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Acceptable Use Policy

This acceptable use policy ("Policy") sets forth the general guidelines and acceptable and prohibited uses of the ca.innofoods.shop website ("Website") and any of their related products and services (collectively, "Services"). This Policy is a legally binding agreement between you ("User", "you" or "your") and 1351454 B.C. LTD. ("1351454 B.C. LTD.", "we", "us" or "our"). By accessing and using the Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Agreement. If you are entering into this Agreement on behalf of a business or other legal entity, you represent that you have the authority to bind such entity to this Agreement, in which case the terms "User", "you" or "your" shall refer to such entity. If you do not have such authority, or if you do not agree with the terms of this Agreement, you must not accept this Agreement and may not access and use the Services. You acknowledge that this Agreement is a contract between you and 1351454 B.C. LTD., even though it is electronic and is not physically signed by you, and it governs your use of the Services...
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Cookie Policy

This cookie policy ("Policy") describes what cookies are and how and they're being used by the ca.innofoods.shop website ("Website" or "Service") and any of its related products and services (collectively, "Services"). This Policy is a legally binding agreement between you ("User", "you" or "your") and 1351454 B.C. LTD. ("1351454 B.C. LTD.", "we", "us" or "our"). You should read this Policy so you can understand the types of cookies we use, the information we collect using cookies and how that information is used. It also describes the choices available to you regarding accepting or declining the use of cookies. For further information on how we use, store and keep your personal data secure, see our privacy policy...
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Disclaimer

This disclaimer ("Disclaimer") sets forth the general guidelines, disclosures, and terms of your use of the ca.innofoods.shop website ("Website") and any of their related products and services (collectively, "Services"). This Disclaimer is a legally binding agreement between you ("User", "you" or "your") and 1351454 B.C. LTD. ("1351454 B.C. LTD.", "we", "us" or "our"). By accessing and using the Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Disclaimer. If you are entering into this Disclaimer on behalf of a business or other legal entity, you represent that you have the authority to bind such entity to this Disclaimer, in which case the terms "User", "you" or "your" shall refer to such entity. If you do not have such authority, or if you do not agree with the terms of this Disclaimer, you must not accept this Disclaimer and may not access and use the Services. You acknowledge that this Disclaimer is a contract between you and 1351454 B.C. LTD., even though it is electronic and is not physically signed by you, and it governs your use of the Services...
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Refund Policy

If you are not satisfied with our products we will offer you a full refund within 30 days from the ship out date. Please note, once you exceed the 30 days we will not offer any refunds.

Original shipping fees are non-refundable once tracking information has been generated. 

How to Return 

We’re here to help! Just send an email to our customer care team at customercare@innofoods.shop with: 

  1. Order Confirmation Number  
  2. A picture of the Lot Code information from your package (this can be found in the back of the packaging) 
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    Terms and Conditions

    These terms and conditions ("Agreement") set forth the general terms and conditions of your use of the ca.innofoods.shop website ("Website") and any of their related products and services (collectively, "Services"). This Agreement is legally binding between you ("User", "you" or "your") and ("1351454 B.C. LTD.", "we", "us" or "our"). By accessing and using the Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Agreement. If you are entering into this Agreement on behalf of a business or other legal entity, you represent that you have the authority to bind such entity to this Agreement, in which case the terms "User", "you" or "your" shall refer to such entity. If you do not have such authority, or if you do not agree with the terms of this Agreement, you must not accept this Agreement and may not access and use the Services. You acknowledge that this Agreement is a contract between you and 1351454 B.C. LTD., even though it is electronic and is not physically signed by you, and it governs your use of the Services...

     

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    Shipping Policy

    Currently, shipping is only available within Canada.  

    Orders are generally processed and shipped out within 24 hrs (excluding weekends and holidays). Orders placed on Friday-Sunday, or, on statutory holidays will be processed and shipped out within 2 business days. Once orders have shipped, a shipment notification will be sent to your email address with details to track your package. Please note that we cannot edit your order or address details once your order has been placed. 

    Original shipping fees are non-refundable once tracking information has been generated. 

    Be sure to ship to a mailing address where an individual can receive the package upon arrival as chocolate items may melt in warmer climates. ‍

    We appreciate your patience over inconveniences that may be out of our control such as delays caused by carriers, information errors, changes to orders, or weather. For transit issues please contact the courier directly referencing your tracking number, for all other inquiries please reach out to us at customercare@innofoods.shop 

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    Privacy Policy

    This privacy policy ("Policy") describes how the personally identifiable information ("Personal Information") you may provide on the ca.innofoods.shop website ("Website") and any of their related products and services (collectively, "Services") is collected, protected and used. It also describes the choices available to you regarding our use of your Personal Information and how you can access and update this information. This Policy is a legally binding agreement between you ("User", "you" or "your") and 1351454 B.C. LTD. ("1351454 B.C. LTD.", "we", "us" or "our"). By accessing and using the Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Policy. This Policy does not apply to the practices of companies that we do not own or control, or to individuals that we do not employ or manage...
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